# Contact support

> How to reach BillingMart support and what to put in your message so we can help faster.

Source: https://support.billingmart.com/contact/contact-support
Updated: 2026-10-17 · Applies to: Web, iPhone, Android · Section: Contact us

You can contact BillingMart support by email. Put the details below in your first message so we have what we need to look into it.

Email: **support@billingmart.com**

We answer email Monday to Friday, 8 am to 5 pm Pacific.

## What to include in your message

1. **Your workspace name** and the email address you sign in with.
2. **Where it happened:** the web, the iPhone app or the Android app.
3. **What you did,** step by step, and what you expected to happen.
4. **What happened instead,** including the exact words of any message you saw.
5. **When it happened,** with the date, the time and your time zone.
6. **A screenshot,** if you can. Make sure it does not show a full card number, a password or a security code. If it does, crop or hide those parts first.

If your question is about a particular invoice, payment or client, say which one by its number or name. Do not paste a customer's full card or bank details.

## What not to send

Never send your password, a one-time code, a security code or a full card number. Do not include them in a message or a screenshot.

## Questions about a purchase in the app

If you bought a plan or AI credits in the iPhone or Android app and have a question about the charge, the App Store or Google Play holds the payment and decides refunds. Tell us the store, the workspace and the time of the purchase.

## Privacy and legal requests

Requests about your personal data, such as access, correction or deletion, have their own page. Use the privacy request page on billingmart.com, at billingmart.com/privacy-request. For legal terms, see our Terms and Privacy Policy.

## Before you write

If your question is about signing in on the phone, [Sign in on your phone](https://support.billingmart.com/phone-apps/sign-in-on-your-phone.md) may answer it right away.