# Jobs: what your workspace calls its work

> Where the words for your work come from, why Matter and Case can both appear, and how an owner or admin changes them for one business.

Source: https://support.billingmart.com/jobs/terminology
Updated: 2026-10-26 · Applies to: Web · Section: Jobs

Your workspace may use a different word for its work; the screens are the same.

This help center calls one piece of your work a work record, and a kind of work a record type. In the product, the module is called **Jobs** until your business picks its own word. A towing workspace calls them Calls. A law firm calls them Matters, and an insurance agency calls them Policies.

## Where the words come from

Each screen uses the first word it finds:

1. **The record type's own name.** A record of the Towing Service type is a Towing Service.
2. **Your business's words.** The ones saved under **Settings**, then **Work & terminology**. Every business starts with Job and Jobs.

The words belong to one business. If your workspace has two businesses, each keeps its own.

## Why Matter and Case can both appear

A record type can name one record differently from the module. The Legal business type calls the module Matters. Its Litigation type calls each record a Case, and its create button reads **New Case**. So the menu says Matters, and a litigation record says Case.

## Change the words

![The Work & terminology page with the Terminology tab open.](https://support.billingmart.com/jobs/img/terminology.png)

Owners and admins change the words. Staff can open the page and read it. A viewer cannot open it.

1. Open **Settings**, then **Work & terminology**. The **Terminology** tab opens.
2. Fill in **One record is called** and **Several are called**. Both are needed. The plural is never made by adding an s.
3. Optionally, change **Bills and costs on a record are called**.
4. Check the **Preview** strip. It shows the words in the menu, the create button, the page path, an empty list and the bills and costs caption.
5. Select **Save**. You may be asked to confirm it is you.

Each word can be up to 30 characters. If someone else saved first, a banner says so. You can reload their version or save yours over it.

## The words each business type sets

Choosing a business type sets these words while nobody in the business has changed its work settings. Once a person saves the words, the pins or the client view, a later business type keeps the words you have.

| Business type | One record | Several | Bills and costs |
| --- | --- | --- | --- |
| Towing & Roadside | Call | Calls | Costs & bills |
| Legal | Matter | Matters | Costs & bills |
| Insurance Agency | Policy | Policies | Premium dues |
| Insurance MGA | Policy | Policies | Carrier remittances |
| Insurance Carrier | Policy | Policies | Commissions payable |
| Property Management | Work order | Work orders | Costs & bills |
| Contractor | Job | Jobs | Vendor bills |

The other business types keep Job and Jobs, with Costs & bills.

## Good to know

- **A label changes no amount.** The bills and costs word is a caption under **Bills** in the menu. It does not rename the Bills module or change any figure.
- **The menu entry follows your plural.** It reads your plural word. When the menu has a **Pinned** group, it reads All followed by your plural.
- **English only.** The words are shown as you typed them.