Contact support
How to reach BillingMart support and what to put in your message so we can help faster.
You can contact BillingMart support by email. Put the details below in your first message so we have what we need to look into it.
Email: support@billingmart.com
What to include in your message
- Your workspace name and the email address you sign in with.
- Where it happened: the web, the iPhone app or the Android app.
- What you did, step by step, and what you expected to happen.
- What happened instead, including the exact words of any message you saw.
- When it happened, with the date, the time and your time zone.
- A screenshot, if you can. Make sure it does not show a full card number, a password or a security code. If it does, crop or hide those parts first.
If your question is about a particular invoice, payment or client, say which one by its number or name. Do not paste a customer's full card or bank details.
What not to send
Never send your password, a one-time code, a security code or a full card number. Do not include them in a message or a screenshot.
Questions about a purchase in the app
If you bought a plan or AI credits in the iPhone or Android app and have a question about the charge, the App Store or Google Play holds the payment and decides refunds. Tell us the store, the workspace and the time of the purchase.
Privacy and legal requests
Requests about your personal data, such as access, correction or deletion, have their own page. Use the privacy request page on billingmart.com, at billingmart.com/privacy-request. For legal terms, see our Terms and Privacy Policy.
Before you write
If your question is about signing in on the phone, Sign in on your phone may answer it right away.